This lockdown has given us the time to reflect on many things. Life for me has become about making my existence count. If I am then I must make a difference. I must commit to a goal and bring a significant change. There are so many things to do, so much to learn, so much to share.
When people cannot VISUALISE they can not understand. I have not seen a single domain where visual thinking has not helped. It has only enhanced the ability to learn and to understand.
Dealing with what is visible and evident is the easiest thing to do. But that is where designers can contribute, they have the ability to go beyond tangibility and tap into the essence.
Impact of UX on digital products and customer support policies.